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IMPORTANT: Users must set and know their voicemail PIN before they can use the Hot Desking feature. To login to a hotdesk: Go to the phone where you will be hot desking from. Dial *70 and press the confirm button on the telephone keypad. Enter your extension number when prompted. Enter your Read more
Using Legacy Skye for Business Portal Log into Microsoft teams admin center Click Legacy portal From the menu, Click Voice Click Voice Users tab Find your active user and select Change under the Assigned Number pane Enter the phone number and press Save Using Powershell Download and install the module from the link Skype Read more
These instructions will assist you in setting up a BinaryVoice SIP Trunk on Office365 Teams Environment. These instructions are suitable for Native SIP trunk scenarios. If you are looking for a Hybrid voice solution, please contact customer service. Please note that the setup of your teams environment is outside the Read more
Hosted PBX can be integrated with Zoho so that inbound and outbound calls to a user can be logged into Zoho CRM. Users can enter details of the call. Information that is logged automatically includes: Start time Duration Caller’s name (if already in the contacts) Associated extension A pop-up informs the agent of Read more
Intercom allows calls between extension to be automatically placed on speaker phone. For a phone to use this feature, it must be given permission to do so. This feature is a one-to-one call. If you need to make announcements to multiple phones, consider using a paging group To Read more
Accessing Voicemail box Option 1 (some customer phones systems may not allow calls of this type) Dial 1111 from your SIP Trunk/ATA. When prompted, enter your telephone number in 61 format (e.g. 61312345678) then press # Enter your voicemail PIN, then press # Option 2 Dial 0386584011 from any telephone Read more
If you are out of the office (or working remotely) and you need to divert your SIP Phone service to another number: Log into the Customer Portal From the menu, select SIP Subscribers Next to the telephone number you would like to divert, click View Click the Call Forwarding tab In the All Calls Read more
This article applies to SIP Trunk or Multiline SIP Phone services only. Does not apply to Hosted PBX. Some SIP telephone systems may not allow feature codes to be dialed. Feature may need to be enabled by your phone system vendor. If you need to divert all incoming calls to Read more
To enable this feature, you will need to have multiple valid telephone numbers billing with Binary Networks and contact our support team. In some circumstances a user may wish to alter their outbound caller ID (or ANI) prior to making calls. For example, to display a directory number or for Read more
Call Barge Call Barge-in allows a third party to barge or “takeover” an active call between two parties. Typically, this third person is either a call centre manager or a a co-worker who needs urgent assistance on a call. The permissions to jump into calls and listen to conversations may Read more