The agent group’s Outbound Calling page allows the agent group admin to set up outbound numbers for agent dialing. Once the outbound numbers have been configured for the agent group, users can initiate calling using the “ACD outbound calling” star code. From the agent group’s Outbound Calling page, enter a phone number Read more

Important: If you are having hold music professionally recorded, it is important that it be generated in the correct format.   Correct Format:   Mono, 8Khz, 16 Bit, Microsoft WAV (PCM).   How to convert hold music to the correct format This article explains how to use the free tool Audacity (https://www.audacityteam.org/download/) to Read more

(Applied to PBX1.MEL) only.   Release Notes 60.0   Buttons Need for change. The support for button configuration on VoIP phones has grown over the years into an unstructured and hard to maintain subsystem of the PBX. There were two modes that needed to be supported internally, the generic dialog state Read more

The CallPLUS Call Reporting module is a paid monthly subscription and an add-on module to your Hosted PBX platform. Key Features Call Detail Records Generate call detail records (CDR) reports for up to 6 months for incoming and outgoing calls to/from the carrier trunk.   Extension Report Compare performance by extension Read more

TAPI Service Provider (TSP)   The BINARY NETWORKS TAPI service provider (TSP) allows you to control the BINARY NETWORKS PBX conveniently from Microsoft Windows applications that support the TAPI API. Examples include Microsoft Outlook (unless Microsoft Lync in installed on the system), the program “dialer.exe” that comes with Windows and Read more

Music with Voice Prompts MUSIC ON HOLD – SELECTION 1     MUSIC ON HOLD – SELECTION 2   Music with No Voice Prompts Selection 1 Selection 2 Selection 3 Selection 4