This article describes how to manually enable and disable call recording. Temporarily Disabling Call Recording If your Hosted PBX is programmed to automatically record calls by default, this can be disabled during an active call (for the this call only). To temporarily de-activate call recording: While the call is active, Read more

From time to time, Binary Networks or our partners and carriers, may perform maintenance on their networks. In some instances the maintenance activity can be planned in advance however sometimes unforeseen events can occur such as infrastructure damage, system failure or catastrophic weather events. Network Related Maintenance If Binary Networks Read more

All Binary Networks hardware and equipment is sold with a 12 month return to base warranty from the date of sale. Some models of SNOM IP Telephones have an additional 12 months manufacturer’s warranty. Before claiming a warranty return, we will complete basic analysis of the product. This might include:> Read more

Cisco 502G, 504G Gigaset DX800A, Maxwell 10 Panasonic KX-UT113, KX-UT123, KX-UT133, KX-UT136 Polycom VVX101, VVX201, VVX300/301/310/311, VVX400/401/410/411, VVX500/501, VVX600/601 RTX RTX8430, RTX8830 snom D305, D315, D715, D725, D765, D375, M65 VTech VSP716A, VSP726A, VSP736A Yealink T40PN*, T41PN*, T42GN*, T46GN*, T48GN*T41S, T42S, T46S, T48S *Requires purchase of an additional HAC handset.

How to Make a Blind and Attended Transfer Using Yealink T41/T42 In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink T42. This procedure applies to Yealink T42 and T41.   Note: A Blind Transfer is a transfer to another extension without actually Read more

Harassment, Threatening or Malicious Phone Calls If you receive a call with a threat to life or property, please immediately contact Police by dialing Emergency 000. All other calls of this nature that are not an emergency should be reported to police.  Police will seek information from yourself and will obtain the Read more

Binary Networks provides two wallboard options for customers with an agent group (ACD).   This wallboard is the Basic (V1).  A fully-featured wallboard is also available in your CallPLUS platform. Key Features Review agents logged in / out. Review number of calls in the last 60 minutes. Identify Key Metrics including: Read more

Working from home using your Hosted PBX Option 1 – Divert calls to a mobile telephone In this scenario, your office number can be diverted to your mobile telephone.  To activate this feature, email to support@binarynetworks.com.au the number you would like to divert from and divert to.  Please note that you Read more