To Login as a user: Open the TruePBX Console in your favourite web browser   (e.g. http://12345.pbx.truecom.com.au) Enter the extension number Enter the web password   Once you log in to the user portal you can change: user level settings, including your name, your email address, your picture buttons of Read more

To access this feature, please login to the TruePBX as a normal user. The web attendant console lets you manage calls from your user portal on the PBX, like hang up, blind transfer, hold, attended transfer or making a call etc. All these actions can be performed very easily by Read more

Setting up buttons on the phones is a very useful feature of TruePBX. It makes it very easy and intuitive to set up buttons on the phones that it serves.   Provisioning Buttons Provisioning buttons on snom phones is very easy. On the TruePBX you can set buttons for each Read more

Service flags give companies flexible methods for handling callers who call after normal business hours. These options include: Night service, which redirects callers to the extension or phone number of the person covering the business during closed hours Voicemail, which allows the customer to leave a message and the company Read more

A conference room or conference server is normally an expensive add-on with traditional phone systems. With the TruePBX telephone system, you can have your own conference rooms within your own system. Several types of conferencing can be used on the system. The conference account has a wide range of features. Read more

Hunt Groups A hunt group is a set of extension numbers that are embedded inside a single virtual extension. Incoming calls are rotated through the pool of extensions until someone answers and the caller is connected. (Cell phones can also be configured to be included in calls made to a Read more

To enable this feature, please contact your account manager.   An agent group, also known as automatic call distribution, is a system that routes incoming calls to a specific group of agents. Before connecting to an agent, callers are placed inside a queue, allowing agents to deal with incoming calls Read more

The auto attendant functions like a virtual receptionist, connecting incoming calls to extensions and other devices that have been configured to the system. The auto attendant often announces a company’s name, followed by a selection of dialing options. A typical welcome message might be “Thank you for calling Company ABC, Read more

Click on General Settings under Advanced as shown above. Here you can configure the settings. General Name of the Domain: This field allows you to give the domain a descriptive name. The name can contain special characters and spaces and may include upper and lowercase characters. The name will be Read more