To access this feature, please login to the TruePBX as a normal user.

The web attendant console lets you manage calls from your user portal on the PBX, like hang up, blind transfer, hold, attended transfer or making a call etc. All these actions can be performed very easily by either clicking or dragging and dropping as explained below. It also lets you monitor the other extensions on your domain, like whether they are registered, in a call or idle etc.

Extension Monitoring

On the home page of your User Portal you will see the status of all other extensions (and other accounts like Agent Groups and Hunt Groups) in your domain.

• Gray square box next to an extension means it is not registered.
• Green square box next to an extension means it is registered and idle.
• Red square box next to an extension means it is registered but busy.

Call Controls

When a user is logged in to his User Portal and has an active call, the calls are shown on his portal’s home page along with call controls which are used for call management.

Hang Up

To hang up the call, simply click on the red cross beside the call that you want to hang up.

Blind Transfer

To Blind Transfer a call, simply click and drag the right arrow beside the call you want to transfer, to the colored square box of the extension you want the call to be transferred to.

Hold

To hold a call, simply click on the down arrow beside the call you want to hold.

Attended Transfer

For Attended Transfer, you will usually have one call on hold as you talk to another extension for a possible transfer. Both calls will be shown separately. You can now transfer the call that was on hold to the extension you are presently talking to, by simply dragging the right arrow beside the held call that you want to transfer, to the “To” field of the second call to whom you want the call transferred.

Making a Call

To make a call from your phone on which your extension is registered, simply enter the number you want to call and press “Call From Phone” button.