Delay in processing a previous invoice

From time to time, an invoice may be delayed in some circumstances such as:

• Processing error on our billing system
• Delay in connecting or disconnecting a service
• Previously unresolved billing dispute or complaint
• Delay in completing a project or fee-for-service request
• Delay in receiving call records from a system or supplier

If an invoice is delayed, we may need to send you two invoices (one for the previous month(s) and another for the month in advance) in a single billing period. If this is inconvenient or substantially affects your financial position, you are welcome to contact us to arrange a payment extension.

Alternatively, we may merge previously uncharged items into your most recent invoice.

Hardware, Equipment or Goods Purchases

If you have purchased hardware or equipment throughout the month, we may render an invoice for these items separately to your usual monthly bill. We may charge these items seperately if you are a new customer or the overall value of the goods exceed $500