Intercom between extensions

Intercom allows calls between extension to be automatically placed on speaker phone.  For a phone to use this feature, it must be given permission to do so. This feature is a one-to-one call.  If you need to make announcements to multiple phones, consider using a paging group     To Read more

Cleanup Extension

Clean up an Extension *84   This feature allows users to quickly clean up an extension. This makes it ideal in hospitality environments, as it can be used to clear an extension of its messages after guests have checked out and before new ones arrive. It can also be used to Read more

Using Counterpath Bria with Hosted PBX

To register your Bria app on your smart phone follow these steps. Click on Preference       Turning on Mobile Data Network Set Use When Available, Allow Voip Calls to ON and under General Set Run in Background to ON.     Create an account by pressing the plus icon        Choose “SIP” Voip (SIP)-Calling     Entering you account Read more

Configuration – X-lite Softphone setup on Hosted PBX

The X-Lite softphone allows you to make or receive calls from your computer using your Hosted PBX service. Download X-Lite by clicking here. Please Note: X-Lite has presence, instant messaging, and video conferencing features built in. However, these features are not supported. The instructions below are based on X-Lite version 4.7. Provision Read more

Cell Phone Setup

These settings allow you to configure a mobile phone to your extension.   Cell phone integration allows you to receive calls at any location, as well as be reached at numerous phone numbers. Cell phone configuration allows you to be accessible at all times, even in the event of a Read more

Extension – Buttons

This tab is for setting up the buttons of the device that will register to this extension. Here you can specify which button profile you want to assign to the extension. You may select Automatic which will automatically assign the correct default profile based on the snom phone type or Read more

Extension – Permissions

Permission settings allow administrators to define which features the extension can use. The permissions to jump into calls and listen to conversations may be legally restricted in certain countries, so use extra caution here. The permission to override DND is useful for assistant extensions that are responsible for screening calls. Read more

Extension – Registration

  The registration tab is used to control the registrations for the account. You may register one or more devices for one extension. When an extension is called, the system will call all registered extensions in parallel. The first extension that picks the call up will get the call, and Read more

Extension – Email Settings

  The email settings on this tab allow users to receive emails as notification of all incoming calls on their extension. Users can also request an audio file, or WAV file, of voicemail that has been left on their extension. Email Address (e.g. abc@company.com): This feature allows users to integrate Read more