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IMPORTANT: Users must set and know their voicemail PIN before they can use the Hot Desking feature. To login to a hotdesk: Go to the phone where you will be hot desking from. Dial *70 and press the confirm button on the telephone keypad. Enter your extension number when prompted. Enter your Read more
Hosted PBX can be integrated with Zoho so that inbound and outbound calls to a user can be logged into Zoho CRM. Users can enter details of the call. Information that is logged automatically includes: Start time Duration Caller’s name (if already in the contacts) Associated extension A pop-up informs the agent of Read more
Intercom allows calls between extension to be automatically placed on speaker phone. For a phone to use this feature, it must be given permission to do so. This feature is a one-to-one call. If you need to make announcements to multiple phones, consider using a paging group To Read more
To enable this feature, you will need to have multiple valid telephone numbers billing with Binary Networks and contact our support team. In some circumstances a user may wish to alter their outbound caller ID (or ANI) prior to making calls. For example, to display a directory number or for Read more
Call Barge Call Barge-in allows a third party to barge or “takeover” an active call between two parties. Typically, this third person is either a call centre manager or a a co-worker who needs urgent assistance on a call. The permissions to jump into calls and listen to conversations may Read more
The agent group’s Outbound Calling page allows the agent group admin to set up outbound numbers for agent dialing. Once the outbound numbers have been configured for the agent group, users can initiate calling using the “ACD outbound calling” star code. From the agent group’s Outbound Calling page, enter a phone number Read more
Yealink SIP-T46S Orientation Guide Yealink Flyer Yealink Data Sheet
Important: If you are having hold music professionally recorded, it is important that it be generated in the correct format. Correct Format: Mono, 8Khz, 16 Bit, Microsoft WAV (PCM). How to convert hold music to the correct format This article explains how to use the free tool Audacity (https://www.audacityteam.org/download/) to Read more
(Applied to PBX1.MEL) only. Release Notes 60.0 Buttons Need for change. The support for button configuration on VoIP phones has grown over the years into an unstructured and hard to maintain subsystem of the PBX. There were two modes that needed to be supported internally, the generic dialog state Read more
Clean up an Extension *84 This feature allows users to quickly clean up an extension. This makes it ideal in hospitality environments, as it can be used to clear an extension of its messages after guests have checked out and before new ones arrive. It can also be used to Read more