The agent group’s Outbound Calling page allows the agent group admin to set up outbound numbers for agent dialing. Once the outbound numbers have been configured for the agent group, users can initiate calling using the “ACD outbound calling” star code.

1. From the agent group’s Outbound Calling page, enter a phone number into the Add a number for outbound call field.
2. Click Add. The number shows up under the table below. This number will be available for agent calling.
3. Repeat these steps for additional numbers.
4. Navigate to Star Codes under “Advanced” in Domain Level , and enter *55 into the ACD outbound calling field.
5. Click Save.

Initiating ACD Outbound Calls

To initiate dialing, agent group members can dial *5573 (where 73 is the number of the agent group).
TruePBX plays a few prompts to help the agent navigate during the calling process.

Managing the Outbound Call List

After a successful call, the Status changes to Ok for the dialed number. This means that the number will not be attempted again. If you want TruePBX to attempt that number again, you have to reset the Status for that number. This can be done by selecting the check box and clicking the Reset button. If you do not want to keep the number in the outbound call list, you can select the number and click Delete. This removes the number from the list.