Find answers and help fast
Live CDR Reporting The CDR URL deals with the problem that the PBX needs to notify external servers about finished call legs. This is slightly different from the problem than informing about calls, as calls may go through different states. For example, when a call comes in on a Read more
An IVR node can be configured for complex tasks so that callers can for example enter account numbers and pay bills through an external application server. In IVR node can operate autonomously or interact with an external application server. It collects input from the user or from within the system, Read more
Advanced IP phone systems allow even small offices to have a fully functioning paging system without using a standalone system. Users can page other users by dialing the paging account and speaking into the phone. Recipients will hear the message from the speaker on their phones. Paging can be thought Read more
These settings allow you to configure a mobile phone to your extension. Cell phone integration allows you to receive calls at any location, as well as be reached at numerous phone numbers. Cell phone configuration allows you to be accessible at all times, even in the event of a Read more
This tab is for setting up the buttons of the device that will register to this extension. Here you can specify which button profile you want to assign to the extension. You may select Automatic which will automatically assign the correct default profile based on the snom phone type or Read more
Permission settings allow administrators to define which features the extension can use. The permissions to jump into calls and listen to conversations may be legally restricted in certain countries, so use extra caution here. The permission to override DND is useful for assistant extensions that are responsible for screening calls. Read more
The registration tab is used to control the registrations for the account. You may register one or more devices for one extension. When an extension is called, the system will call all registered extensions in parallel. The first extension that picks the call up will get the call, and Read more
The email settings on this tab allow users to receive emails as notification of all incoming calls on their extension. Users can also request an audio file, or WAV file, of voicemail that has been left on their extension. Email Address (e.g. abc@company.com): This feature allows users to integrate Read more
Every extension has a voice mailbox on TruePBX; however, the administrator can disable users’ mailboxes. This section applies only to the voice mailbox of the system. This tab has all the mailbox settings, including interface for uploading the greeting wave files, and shows the voicemails of the extension. Mailbox Enabled: Read more
The redirection page allows you to manage incoming calls to a particular extension. They can be forwarded as described below or sent to a mobile/cell phone. Do not disturb: This setting allows users to tell the system to leave their phone silent for all calls, both internal and external, Read more