Accessing Voicemail box
Option 1
(some customer phones systems may not allow calls of this type)
- Dial 1111 from your SIP Trunk/ATA.
- When prompted, enter your telephone number in 61 format (e.g. 61312345678) then press #
- Enter your voicemail PIN, then press #
Option 2
- Dial 0386584011 from any telephone or your mobile
- When prompted, enter your telephone number in 61 format (e.g. 61312345678) then press #
- Enter your voicemail PIN, then press #
Option 3
- Dial your office / SIP Trunk telephone number from another number (e.g. your mobile)
- Wait for the voicemail to answer
- When you hear your voicemail greeting, press * key
- Enter your voicemail PIN, then press #
Setting up Your Voicemail
Recording greetings (can only be done via customer trunk or remote voicemail access)
- Access the voicemail box using one of the methods above
- Press 0 for mailbox options
- Press 1 to record unavailable message (this is the greeting that plays when the SIP trunk is not registered or there is an error)
- Press 2 to record busy message (this is the greeting that plays if the SIP trunk is busy)
Enabling Calls to Voicemail
Via Web Portal:
Log into your customer portal and enable voicemail using these instructions
From your telephone:
If supported by your phone system, select an available line and at the dialtone:
(You can activate multiple options, just remember to activate one at a time)
- To forward calls to voicemail when busy, dial: *90*1111
- To forward calls when your telephone is offline, dial: *93*1111
- To forward calls when your phone is unanswered, dial: *92*1111
- Alternatively, to forward all calls to voicemail, dial: *21*1111
Disabling Voicemail Options
Via Web Portal:
Log into your customer portal and enable voicemail using these instructions
From your telephone:
- To stop calls forwarding to voicemail when busy, dial: #90#
- To stop calls forwarding when your telephone is offline, dial: #93#
- To stop calls forwarding when your phone is unanswered, dial: #92#
- To stop all calls forwarding to voicemail, dial: #21#