Using Voicemail on your SIP Trunk

Accessing Voicemail box

Option 1

(some customer phones systems may not allow calls of this type)

  1. Dial 1111 from your SIP Trunk/ATA.
  2. When prompted, enter your telephone number in 61 format     (e.g. 61312345678)   then press #
  3. Enter your voicemail PIN, then press #

Option 2

  1. Dial 0386584011 from any telephone or your mobile
  2. When prompted, enter your telephone number in 61 format     (e.g. 61312345678)   then press #
  3. Enter your voicemail PIN, then press #

Option 3

 

  1. Dial your office / SIP Trunk telephone number from another number (e.g. your mobile)
  2. Wait for the voicemail to answer
  3. When you hear your voicemail greeting, press * key
  4. Enter your voicemail PIN, then press #

Setting up Your Voicemail

Recording greetings (can only be done via customer trunk or remote voicemail access)

  1. Access the voicemail box using one of the methods above
  2. Press 0 for mailbox options
  3. Press 1 to record unavailable message (this is the greeting that plays when the SIP trunk is not registered or there is an error)
  4. Press 2 to record busy message (this is the greeting that plays if the SIP trunk is busy)


Enabling Calls to Voicemail

Via Web Portal:

Log into your customer portal and enable voicemail using these instructions


From your telephone:
If supported by your phone system, select an available line and at the dialtone:

(You can activate multiple options, just remember to activate one at a time)

  • To forward calls to voicemail when busy, dial: *90*1111
  • To forward calls when your telephone is offline, dial: *93*1111
  • To forward calls when your phone is unanswered, dial: *92*1111
  • Alternatively, to forward all calls to voicemail, dial: *21*1111

Disabling Voicemail Options

Via Web Portal:
Log into your customer portal and enable voicemail using these instructions

From your telephone:

  • To stop calls forwarding to voicemail when busy, dial: #90#
  • To stop calls forwarding when your telephone is offline, dial: #93#
  • To stop calls forwarding  when your phone is unanswered, dial: #92#
  • To stop all calls forwarding  to voicemail, dial: #21#