Binary Networks provides two wallboard options for customers with an agent group (ACD).   This wallboard is the Basic (V1).  A fully-featured wallboard is also available in your CallPLUS platform.

Key Features

• Review agents logged in / out.
• Review number of calls in the last 60 minutes.
• Identify Key Metrics including:
  • Average Ring Time
  • Average IVR Time
  • Average Talk Time
  • Average Hold Time
  • Average Idle Time
• Leaderboard (Calls taken per agent)
• SLA Metrics
  • Total Calls Completed (No. & %)
  • Total Hangups while waiting (No. & %)
  • Total Hangups while ringing (No. & %)
  • Total Redirects  (No. & %)
  • Connected calls (No. & %)
  • Waiting Calls   (No. & %)
• Audible alarm if SLA Metric is breached

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