Uploading custom hold music to Hosted PBX

Important:

If you are having hold music professionally recorded, it is important that it be generated in the correct format.   Correct Format:   Mono, 8Khz, 16 Bit, Microsoft WAV (PCM).

 

How to convert hold music to the correct format

This article explains how to use the free tool Audacity (https://www.audacityteam.org/download/) to convert audio files into the format required by the PBX.

  1. Open file in AUDACITY & open MoH File
  2. Set project rate at bottom of screen to 8000Hz
  3. Make sure the file is set to MONO
  4. Click the drop down arrow on the wave file and select “Set sample rate – 16 bit“
  5. Do not change the “RATE” on the track
  6. Select File Menu > Export >  Export as WAV
  7. Select Wav (MICROSOFT) Signed 16 BIT PCM

How to upload hold music to the PBX

  1. Log in to your Hosted PBX Portal
  2. Under the Settings menu, click Music on Hold
  3. Click Add – a new popup will appear.
  4. In the name field, give it a useful name
  5. Select Type: File
    Select Volume: 100%
  6. Click Choose File
  7. Locate the file on your compute rand select it
  8. Click Save 

How to select the hold music

  1. From Settings menu, select General Settings
  2. Under Music on Hold Source, select the name of your new recording
  3. From the bottom of the page, click Save