Overview
The TRUEPBX DCC is a windows-based application developed by TRUECOM to provide desktop based remote control to the TRUEPBX system. It works best when matched with the SNOM IP range of phones.
Feature List
- Dial Call
- Hold/Unhold Call
- Blind Transfer/Attended Transfer (Call Join)
- View all extensions (see status idle, busy, ringing )and click to dial
- Modify phone settings
- Users details (name, email address, mobile number)
- Call Waiting
- Do Not Disturb
- Mobile Forwarding
- Call Redirection (All, no answer, busy, registered)
- Email notifications (On Missed Call, Every call, Status, Mailbox is full, Blacklist)
- Voicemail
- Review Voicemails
- Play Messages
- Change Voicemail settings
- Call Back
- Agent Groups
- Call Metrics (Completed, Duration, Hangup Reasons)
- Check agents logged in/out and how many calls
- Record Calls
- Review Call Log and call back
Installation
How to install the Desktop Communications Console (DCC) on Windows