To access the Agent Group wallboard, you must:

• Purchase the Wallboard monthly subscription from us
• Use the agent group (ACD) function
• Be able to display the information using your web browser

 

Wallboard Information

The wallboard will display

• The agents currently logged in and their status (idle, ringing, busy, DND)
• The number of calls in the queue and their wait time
• The queue metrics including Completed, Average Wait, Averange Ring, Average Talk
• How many calls were lost and the reason
• Summary of agents
• Graphs – Calls per Hour, Calls by Extension (Leaderboard)
• Call History

 

Sample Screenshots