To enable call recordings on your Hosted PBX platform, please contact your account manager for a quotation. Please indicate which calls you would like recorded and what your desired storage requirement is (recent only or recent + archive).

 

Recent Call Recordings

Call Recordings are stored on the customer PBX for a maximum of 7 days. After 7 days, they will be automatically be deleted.

To access the call recordings:

1. Open your web browser and browse to your domain e.g   http://12345.pbx4.mel.0101.net.au
2. Enter the administrator username and password to login
3. From the PBX Menu, dropdown Status
4. Click Recorded Calls
5. Call recordings for the last 7 days will be visible in the window. Review as necessary.

 

 

Call Recording Archive

Call recordings will be stored for 30 days and are accessible via an FTP Server.  They are transferred from the PBX to the archive between 12:01am and 1:01am each night.

 

1. Contact us to provide you with access to your call recording archive.
2. We will provide you with a username and password for your FTP Client
3. Use or download your favourite FTP client using the following credentials:
   • Username:  Your account number
   • Password:   We will advise you of this
   • Host/Server:  ftp.mel.0101.net.au
4. Files are available in the following file format: $r/$m/$d/$t-$i-$u-$n.wav

 

 

Automated / Batch Downloads

1. Seek assistance from your IT Professional
2. Consider installing wget on your PC or Server.   Wget can be downloaded here: https://www.gnu.org/software/wget/
3. Create a batch script or scheduled task to run:  wget –mirror ftp://username:password@ftp.mel.0101.net.au/rec –directory-prefix=C:\mydirectory
4. Run the script as a recurring scheduled task

 

 

 

File Format Information

• “$r” is replaced with the recording directory, which is “rec”.

• “$i” is used to indicate the direction of the call. The PBX substitutes an “i” for incoming calls, and a “o” for outgoing calls.

• “$u” is being replaces with the canonical (primary) name of the extension. Depending on the direction of the call, this could be calling or called party number. Details explained below.

• “$n” is replaced with the calling party number. Depending on the direction of the call, this could be calling or called party number. Details explained below.

• “$m” or “$o” is replaced with the domain name.

• “$a” is replaced with the user account number.

• “$d” is replaced with the date of the call in the format “20071220” (no spaces or dashes in between).

• “$t” is replaced with the time if the call in the format “134349” (no spaces or dashes in between).

• “$$” is replaced with a single “$” symbol.