Note: When entering telephone numbers, please enter in full 61 national format (e.g. 61255551111)
The domain address book allows users on the same domain to easily call each other and to see who’s calling. Users can search for contacts from either the web interface or from their IP phones. From the address book, contacts can be whitelisted or blacklisted and CMC codes can be added to a contact’s information. Address books can be uploaded to the user’s phone.
To add entries manually (admin only):
- Click the Settings tab from the domain, then click Address Book.
- Enter your information into the Create New Entry form, then click Create.
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- Number: The telephone number of the contact. This is not a SIP URI.
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- Speed Dial: You may use a two-digit star code to speed-dial this contact. Note that these star codes cannot overlap with any of the standard star codes.
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- CMC: The CMC identifies the customer in the CDR report and is used to expedite billing in offices that bill their clients for phone calls, such as law offices and other businesses that track time spent with clients. As long as the CMC has been added to the address book and the caller is calling from the phone number that is associated with that CMC, the CMC will automatically appear in the CDR report. The CMC can also be entered directly into the display of the phone (by pressing the CMC soft key) if the person is calling from a number other than the number that is in the address book. (The dial plan can be configured to prompt the caller to enter the CMC code of the person being called.)
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- Contact Type: The Contact Type dropdown allows you to blacklist or whitelist a contact.
Once contacts have been added to the domain address book, their information will be displayed to the user they call.
Uploading Address book from CSV
Create column headings as follows:
- first
- name
- number
- speed
- cmc
- cell
| Parameter | Definition | Value |
|---|---|---|
| first | Last name | Smith |
| name | First name | Fred |
| number | Phone number: The following characters are ignored by the system (although it is permissible to use these characters, they will not appear in the address book): – (hyphen) , (comma (space) / (backslash) . (period) (The plus (+) sign is permitted when entering global numbers, e.g., +49 (30) 386-12345 |
(978) 543 6545 |
| speed | Speed dial numbers cannot overlap with numbers that are in use as star codes. | *12 |
| cmc | Client matter code | 8501 |
Sample Address Book Syntax
first_name;display_name;number;speed
Cynthia Smith;102 Tremont Street;Bradford;MA;01834;9781234567
Bob Pine;22 King Street;Boston;MA;02134;6171234567
Cathy Chere;13 Tremont Street;Bradford;MA;01834;9781234567
Pat Rushetta;18 Elm Street;Bradford;MA;01834;9781234567