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How to Make a Blind and Attended Transfer Using Yealink T41/T42 In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink T42. This procedure applies to Yealink T42 and T41. Note: A Blind Transfer is a transfer to another extension without actually Read more
To enable this feature, you will need to have multiple valid telephone numbers billing with Binary Networks and contact our support team. In some circumstances a user may wish to alter their outbound caller ID (or ANI) prior to making calls. For example, to display a directory number or for Read more
All charges in this document are shown exclusive of GST. Extension Fee As per your service agreement, this is a monthly fee for each extension, voicemail box (or registration) attached to your Hosted PBX System. For example, if you have 10 extensions on your telephone system, the monthly fee Read more
Harassment, Threatening or Malicious Phone Calls If you receive a call with a threat to life or property, please immediately contact Police by dialing Emergency 000. All other calls of this nature that are not an emergency should be reported to police. Police will seek information from yourself and will obtain the Read more
Binary Networks provides two wallboard options for customers with an agent group (ACD). This wallboard is the Basic (V1). A fully-featured wallboard is also available in your CallPLUS platform. Key Features Review agents logged in / out. Review number of calls in the last 60 minutes. Identify Key Metrics including: Read more
Call Barge Call Barge-in allows a third party to barge or “takeover” an active call between two parties. Typically, this third person is either a call centre manager or a a co-worker who needs urgent assistance on a call. The permissions to jump into calls and listen to conversations may Read more
The agent group’s Outbound Calling page allows the agent group admin to set up outbound numbers for agent dialing. Once the outbound numbers have been configured for the agent group, users can initiate calling using the “ACD outbound calling” star code. From the agent group’s Outbound Calling page, enter a phone number Read more
As a result of the CO-VID19 pandemic, businesses are looking for opportunities to improve cash flow and profitability. In conjunction with our general financial hardship policy, Binary Networks has released a specialised COVID19 Financial Hardship policy which is detailed below. This policy took effect on 1st April 2020 and was discontinued on Read more
Zoiper Windows Installation and Configuration Quick Start Installation instructions After the download prompt appears, save the file and wait for it download successfully. Next go to your downloads directory and find the Zoiper installer, then execute it. A verification prompt will appear, click “Yes”. The Zoiper installer will start, click Read more
Working from home using your Hosted PBX Option 1 – Divert calls to a mobile telephone In this scenario, your office number can be diverted to your mobile telephone. To activate this feature, email to support@binarynetworks.com.au the number you would like to divert from and divert to. Please note that you Read more